“We’ve done tons of user testing on this, and it turns out it doesn’t work.”
I feel like Steve Jobs was right and wrong about this at the same time. If touch functionality is added to a computer that uses an OS like OS X or Windows Desktop Mode, then it is completely useless and shouldn’t even be considered. But I feel like as much as I see Microsoft making a mistake making their Tabtop (I’m calling it here first) basically a touch screen laptop with a detachable keyboard, I think their implementation of it with the touch screen optimized OS makes it at least a little bit respectable. An OS not only built for touch, but also geared toward observing instead of utilization will be alright. But an OS that utilizes a pointer and commands constant input not just from a keyboard (like OS X and Windows Desktop) shouldn’t ever waste its time using touch screen.
Steve Jobs +1 point on not wasting time on a touch screen for an OS not optimized for touch.
Steve Jobs ±0 points for thinking about it in an ergonomic perspective and not a utilization perspective.
Steve Jobs -1 point for claiming it’s stupid and then selling customers a keyboard dock for the iPad essentially turn it into a Tabtop as well.